We provide a service which allows our support service users to remain living safely and securely in their own homes and to enhance their lifestyle and allow them their independent and comfort. We provide this service to a wide range of support service users who have a variety of care needs, and we pride ourselves on our professionalism and dedication. Our approach is based around the idea of working with our support service users.
Your care needs are first identified by brokers or social workers all working with relatives particularly in the case of older support service users, and we always consult everybody concerned when putting together a care plan for their loved one. We also report back regularly to ensure that everyone who needs to know, including social services and medical professionals, is kept in the loop.
Golden Services offer the opportunity to discuss your care needs or the needs of a loved one on an informal basis or we would be happy to meet with you to explore your care requirements.
Each and every support service user has a different need and these are agreed and put into there care needs. We also monitor and address the care requirements so that they can be changed or updated as required. We approach every situation on an individual basis because we are aware that what works for one person will not be appropriate for another.
Golden Services treat all support service users with the dignity and respect they deserve. We believe that you understand your needs or the needs of a loved one better than anyone. Golden Services meets the standards of service as specified in the Care Standards Act of 2000. We will regularly review our services and update our polices and procedures.