My name is Patricia Morgan Known as Pat I have worked in the care industry since leaving school firstly completing an City and Guilds in Health and social care then moving onto working in a hospital as care assistant after gaining experience i moved in domiciliary care as firstly a carer and working my way up completing by NVQ’s level 3 then moving up to be a senior carer then care coordinator then moving on to be manager and then a senior manager completing my NVQ level 4 and RMA Award. I started Golden Services 4 years ago wanting to go the extra mile supporting people to live in there own homes. As a company we promote independence and active participation and Service users are supported & encouraged to maintain their abilities to enable them to feel empowered wherever possible. Service users are given the privacy, dignity and respect they are entitled to in their own homes by respecting their wishes and decisions. A Person centred care approach is taken at all times with preferences detailed in the Service users care plan. Service users are addressed by their preferred names and communicated with in a way that meets their needs.
The care plans contain a simple life form called ‘About me’ which gives information about an individual’s life and an insight for our Support workers into their experiences, which enables staff to gain valuable knowledge about the person. This is completed as a one to one activity which care staff enjoy as much as the service users.
Choice is offered at every opportunity to all our Service users in their day to day lives and given in a way that respects their abilities of understanding. End of life choices are recorded in the care plans and families are encouraged to contribute. The consent to care and treatment form is placed in every Service user file which states information about Advance decisions and power of attorney. The care plan states if resuscitation is required and the decision is respected. We work closely with other professionals in palliative support and all staff are trained in palliative care and any equipment that is required to ensure the Service user is comfortable. Compassion is shown to all our Service users and their families and where possible we attend funerals as a rule to give our respects.
Discussions of a personal nature are always held with a service user in their home and addressed with views and opinions being recorded and updated in their care plans. Families are encouraged to join any discussions & their comments are valued. All staff are fully aware of the confidentiality policy. We offer continuity of care workers to help promote better relations and our visit times are no less than 30 minutes to ensure our Service users do not feel rushed and get the care and support they need.